TERMS AND CONDITIONS
These terms and conditions apply to ALL orders placed with The Hitchcock Chair Co., Ltd. LLC, whether the order is placed in person, over the phone, or via e-mail. Please read our terms and conditions carefully and contact us if you have any questions or concerns. We will be happy to discuss anything with you.
All products sold are brand new, undamaged, and have never been used unless specifically labeled as “restored.”
We try to make 100% certain that all products shown on our website are accurately depicted. However, colors on different computers will appear differently. If you are not sure about the color that you see on the computer, call us to request a sample – we’re glad to send them to you.
Delays in production may be caused by unforeseen circumstances that are beyond our control. The time of delivery given when you place your order is an estimate only. Obviously we will make all efforts to fulfill the stated estimates.
All special orders for Hitchcock furniture, which are orders for items not currently in stock, require a deposit of at least 50% of the price of the order at the time the order is placed. This deposit is non-refundable. The remainder of the payment is due in full when the item is ready for pick-up or delivery. All upholstery orders must be paid in full at the time the order is placed.
The Hitchcock Chair Co., Ltd., LLC does not provide delivery directly. We can help you to arrange delivery using an independent delivery contractor or you may arrange your own transportation. Single chairs or smaller items may be shipped via FedEx.
Once your order is picked up, either by you or by a delivery service, it is no longer our responsibility..
All items, unless labeled “As is,” are in perfect condition when we release them. We are not responsible for damage that occurs in shipping. Shipping damage is the responsibility of the delivery contractor.